| Would recommend this contractor | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y | Y |
| Overall Satisfaction | 4 | 4 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | | 5 | 5 | 5 | 4 | 5 | 5 | 5 | 3 |
| Communication | 4.0 | 3.0 | 5.0 | 5.0 | 5.0 | 4.5 | 4.5 | 4.0 | 5.0 | 5.0 | 4.5 | 5.0 | 5.0 | 5.0 | 5.0 | 5.0 | 4.0 | 5.0 | 5.0 | 3.0 |
| Sufficient information was provided on products, etc | 4 | 3 | 5 | 5 | 5 | 4 | 4 | 4 | 5 | 5 | 4 | 5 | 5 | 5 | 5 | 5 | 4 | 5 | 5 | 3 |
| Specifics were given to help understand work to be done | 4 | 3 | 5 | 5 | 5 | 5 | 5 | 4 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 4 | 5 | 5 | 3 |
| Professionalism | 4.0 | 4.0 | 5.0 | 4.5 | 5.0 | 4.5 | 5.0 | 5.0 | 5.0 | 5.0 | 4.5 | 4.5 | 5.0 | 5.0 | 5.0 | 4.5 | 4.5 | 5.0 | 5.0 | 3.0 |
| The company presents a professional image | 4 | 4 | 5 | 4 | 5 | 4 | 5 | 5 | 5 | 5 | 4 | 4 | 5 | 5 | 5 | 4 | 4 | 5 | 5 | 3 |
| The company employees were courteous | 4 | 4 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 3 |
| Timeliness | 2.5 | 4.0 | 5.0 | 5.0 | 5.0 | 4.0 | 5.0 | 5.0 | 5.0 | 5.0 | 5.0 | 5.0 | 5.0 | 5.0 | 5.0 | 3.0 | 5.0 | 5.0 | 5.0 | 3.0 |
| Considering reasonable delays, was the start date met? | 3 | 4 | 5 | 5 | 5 | 4 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 3 | 5 | 5 | 5 | 3 |
| Once begun, was the job completed in the time promised? | 2 | 4 | 5 | 5 | 5 | 4 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 3 | 5 | 5 | 5 | 3 |
| Responsiveness | 4 | 4 | 5 | 5 | 5 | 4 | 5 | 5 | 5 | 5 | 5 | 3 | 5 | 5 | 5 | 4 | 5 | 5 | 5 | 3 |
| The company was accessible and responsive to requests | 4 | 4 | 5 | 5 | 5 | 4 | 5 | 5 | 5 | 5 | 5 | 3 | 5 | 5 | 5 | 4 | 5 | 5 | 5 | 3 |
| Workmanship | 3.5 | 3.5 | 5.0 | 5.0 | 5.0 | 4.5 | 5.0 | 4.0 | 5.0 | 5.0 | 4.0 | 5.0 | 5.0 | 5.0 | 5.0 | 3.0 | 4.5 | 5.0 | 5.0 | 3.0 |
| The finished job met the standards in agreement | 4 | 4 | 5 | 5 | 5 | 4 | 5 | 5 | 5 | 5 | 4 | 5 | 5 | 5 | 5 | 4 | 5 | 5 | 5 | 3 |
| The job site was cleaned up | 3 | 3 | 5 | 5 | 5 | 5 | 5 | 3 | 5 | 5 | 4 | 5 | 5 | 5 | 5 | 2 | 4 | 5 | 5 | 3 |
| Caring | 2.5 | 4.0 | 4.5 | 5.0 | 5.0 | | 5.0 | 4.0 | 5.0 | 5.0 | 5.0 | 4.0 | 5.0 | 5.0 | 5.0 | 3.0 | 4.5 | 5.0 | 5.0 | 3.0 |
| Equipment and work caused only minor inconvenience | 3 | 4 | 5 | 5 | 5 | 5 | 5 | 4 | 5 | 5 | 5 | 4 | 5 | 5 | 5 | 3 | 5 | 5 | 5 | 3 |
| Proper care was demonstrated for your property | 2 | 4 | 4 | 5 | 5 | | 5 | 4 | 5 | 5 | 5 | 4 | 5 | 5 | 5 | 3 | 4 | 5 | 5 | 3 |
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